What Happens When Your Subscription Ends

Your HOA's Fourplex subscription can end when a free trial finishes without a payment method on file, or when the subscription is canceled. Your data is not deleted right away. You have 30 days to renew, and you can renew at any point in that window.

What happens, and when

1. Day 0: the subscription ends. A banner appears for the board. Residents can no longer pay online. You can still view everything, but changes are blocked. You can still respond to payment disputes and refund resident payments.
2. Day 7: Finances, Dues and Utilities lock. Those pages and Neo are replaced by a notice with your deletion date and a Renew button. Payments that were already processing keep settling and stay on your HOA's record.
3. Day 30: your data is deleted. The date is shown in the banner and on the lock notice. After this date the data cannot be restored.

Dates in the banner and on the lock notice follow your HOA's time zone, so every board member sees the same day.

If your trial is about to end with no payment method, Fourplex emails the board 7 days, 2 days and 1 day before it ends.

What residents see

From the day the subscription ends, residents who try to pay online see "Online payment is unavailable right now. Contact your board to pay." Residents can still view their balance and history. Automatic payments do not run while the subscription is ended.

How to renew

1. Sign in as the President or Treasurer.
2. Click Renew in the banner, or go to Settings → Subscription.
3. Choose a plan and add a payment method.

Access returns right away. Resident online payment turns back on. Any dues months skipped while payments were off are issued afterward as past months residents pay manually, so no one is charged automatically for them.

Common questions

Can I get more time?

If your trial is ending and you need more time, contact Fourplex support. Support can extend a trial.

I renewed, but residents still cannot pay online.

Give it a few minutes and refresh. If it persists, contact support.

Can I get my data back after the deletion date?

No. Renew before the date shown in your banner.