Notifications

The Notifications page in your resident portal collects all HOA activity that's relevant to you in one place — board announcements, payment confirmations and alerts, document shares, and request status updates. Nothing is hidden; the same page shows unread and previously read items side by side.

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Finding your notifications

Click the Notifications tab in the top navigation bar of your portal. If you have unread notifications, a small badge appears on the tab showing the count.

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What each notification shows

Payment notifications

Every payment processed against your unit generates a notification. Each one shows:

• Amount — the dollar amount of the payment (for example, $150.00).
• Period — the dues period the payment applies to (for example, "June 2026").
• Method — the card or bank account used (for example, "Visa ••4242"), or "Manually recorded" if the board entered it directly.
• Status — whether the payment succeeded, is processing, was refunded, or failed.

The notification title tells you the outcome at a glance:

Title	What it means
"Dues payment of $X recorded"	Payment was successful — nothing to do.
"Dues payment of $X processing"	Your bank has accepted the payment; it will settle within a few days.
"Dues payment of $X failed — action needed"	The payment could not be processed. Open the notification to update your payment method.
"Dues payment of $X refunded"	The payment was reversed. Contact your board if you have questions.

Announcement notifications

When your board posts an announcement, it appears in the Announcements section of your notifications feed with the subject line and the date it was sent.

Document notifications

When the board shares a document with all members, you receive a notification with the document name and the folder it was added to.

Request notifications

When the board updates the status of an ARC request or acknowledges a records request you submitted, you receive a notification showing the request title and the new status.

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How to open the detail panel

Click any notification row in the list. The right side of the page updates to show the full detail view, including all fields (amount, period, method, status) and a button that takes you directly to the relevant page — for example, View receipt for a successful payment.

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What to do when a payment fails

A failed payment notification is highlighted in red with the title "… failed — action needed." Open it and click the Update payment method button. This takes you directly to your unit's payment management page where you can add a new card or bank account. Once you save a new method, your board or autopay will retry the payment automatically.

For more detail on payment failures, see Payment failed.

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Viewing a receipt

Open any successful payment notification and click View receipt in the detail panel. This opens the receipt page for that specific payment.

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Common questions

Why is my notification list empty?

If your HOA has not yet collected any dues, shared any documents, or sent any announcements, your list will be empty. Once activity happens on your account, notifications will appear automatically.

How do I mark a notification as read?

Click a notification row to open it — that marks it as read. To clear all unread indicators at once, click Mark all read in the top-right corner of the list pane.

Can I delete a notification?

Notifications cannot be deleted. They remain as a permanent record of activity on your unit.

Will I receive an email for every notification?

Not for every type. Announcements and payment results — including failed-payment alerts — are emailed to you automatically. Other portal activity, such as document shares and request status updates, appears in your portal but is not emailed.