Dues & Payments — Fourplex Help

How do I pay my dues?

Go to Finances in the sidebar.
You'll see your current balance and any amount due.
Click Pay Now.
Select your payment method — ACH bank transfer or credit/debit card.
Confirm the payment.

The payment processes immediately. Your balance updates once the payment clears (ACH may take 1–3 business days; card payments are faster).

How do I set up autopay?

Go to Finances in the sidebar.
Click Set Up Autopay.
Add your preferred payment method (bank account for ACH, or a card).
Confirm. Autopay will automatically charge your saved payment method on the due date each month.

You can disable autopay at any time from the same page. Disabling autopay does not cancel any payment that has already been initiated for the current month.

Where can I see my payment history?

Go to Finances in the sidebar. The page shows:

Current balance — what you owe or any credit if you've overpaid
Pending charges — payments that have been initiated but not yet cleared
Past payments — a history of all completed payments with dates and amounts

Can the board record a payment made by check or cash?

Yes. Board members (President or Treasurer) can record manual payments on behalf of any unit.

Go to Finances in the sidebar.
Select the unit that made the payment.
Click Record Manual Payment.
Enter the amount, payment date, and method (check, cash, etc.).

The payment will appear in that unit's payment history and adjust their balance accordingly.

How does the board track which units are delinquent?

Board members can see a delinquency report in Finances. This shows all units that are past their due date (including any grace period). The report includes how many days overdue each unit is and the outstanding amount.

Regular members cannot see other units' payment status — they only see their own balance and history.

Can the board set different dues amounts for specific units?

Yes. The board can override the default dues amount for individual units. This is useful when units have different square footage or other factors that justify a different amount.

To set a per-unit override: go to Billing → Dues, find the unit, and set a custom amount. That unit will be charged their custom amount instead of the default going forward.

What payment methods are accepted?

Members can pay using:

ACH bank transfer — connects directly to a checking or savings account; lower processing fees
Credit or debit card — higher processing fees but convenient if you don't want to share bank account details

ACH is recommended for regular monthly dues because of the lower fees. The board's bank account receives the same net amount regardless of how individual members pay — Stripe deducts fees before depositing.

What happens if a payment fails?

If an ACH payment is returned (for example, due to insufficient funds) or a card charge is declined, the payment is marked as failed. The member will see a failed payment notice on their Finances page and will need to retry with a valid payment method. Autopay will also attempt to notify the member of the failure.