Dues & Payments — Fourplex Help

What if my portal shows "HOA dues aren't set up yet"?

If you see a locked card on your portal home that says "HOA dues aren't set up yet", your board hasn't finished setting up dues collection yet. Either:

They haven't linked the HOA's bank account in Stripe, or
They haven't set a monthly dues amount.

There's nothing to pay right now. If you have questions about when dues will start, click Contact board on the locked card to send your board a message.

How do I pay my dues?

Go to Portal → Payments.
You'll see your current balance and any amount due.
Click Pay Now.
Select your payment method — ACH bank transfer or credit/debit card.
Confirm the payment.

The payment processes immediately. Your balance updates once the payment clears (ACH may take 1–3 business days; card payments are faster).

How do I set up autopay?

Go to Portal → Payments.
Click Set Up Autopay.
Compare the ACH and card fee estimates, then continue to Stripe.
Add your preferred payment method (bank account for ACH, or a card).
Review the dues amount and fee, then click Confirm autopay. Your payment method is only saved when you complete this final confirmation.

After that, autopay will automatically charge your saved payment method on the due date each month.

You can disable autopay at any time from the same page. Disabling autopay does not cancel any payment that has already been initiated for the current month.

Where can I see my payment history?

Go to Portal → Payments. The page shows:

Current balance — what you owe or any credit if you've overpaid
Pending charges — payments that have been initiated but not yet cleared
Past payments — a history of all completed payments with dates and amounts

Each payment row shows a status badge and, for dues payments, a Download Invoice button. Clicking it opens a Stripe-hosted PDF receipt for that payment.

What do the payment status labels mean?

Status	What it means
Paid	The payment has fully settled. Card payments show this immediately. ACH bank transfers show this once the transfer clears (typically 3–5 business days).
Processing	The payment was authorized and is on its way, but the bank transfer hasn't settled yet. This is normal for ACH payments. Your board can see the payment is coming.
Failed	The payment was not completed. You'll see a failed notice on your Payments page. Use Pay now to retry or update your payment method.

ACH bank transfers briefly show Processing after each monthly autopay charge and then automatically update to Paid once the bank confirms the transfer. No action is needed during the Processing window.

Can the board record a payment made by check or cash?

Yes. Board members (President or Treasurer) can record manual payments on behalf of any unit.

Go to Dues in the sidebar.
Click the unit's cell in the dues ledger.
Click Record Manual Payment.
Enter the amount, payment date, and method (check, cash, etc.).

The board can record a manual payment with today's date on the same day it is received, and it can also apply that payment to an upcoming dues month when a resident prepays. The payment will appear in that unit's payment history and adjust their balance accordingly.

How does the board track which units are delinquent?

Board members can see a delinquency report in Dues. This shows all units that are past their due date (including any grace period). The report includes how many days overdue each unit is and the outstanding amount.

Regular members cannot see other units' payment status — they only see their own balance and history.

Can the board set different dues amounts for specific units?

Yes. The board can override the default dues amount for individual units. This is useful when units have different square footage or other factors that justify a different amount.

To set a per-unit override: go to Dues → Settings (the Settings tab on the Dues page), expand Adjust per unit, find the unit, and set a custom amount. That unit will be charged their custom amount instead of the default going forward.

What payment methods are accepted?

Members can pay using:

ACH bank transfer — connects directly to a checking or savings account; lower processing fees
Credit or debit card — higher processing fees but convenient if you don't want to share bank account details

ACH is recommended for regular monthly dues because of the lower fees. The HOA's bank account receives the full dues amount — the processing fee shown at checkout covers payment-processing costs and is not deducted from the HOA's deposit.

What happens if a payment fails?

If an ACH payment is returned (for example, due to insufficient funds) or a card charge is declined, the payment is marked as failed. The member will see a failed payment notice on their Payments page and can use Pay Now to retry the invoice with a valid payment method. Autopay will also attempt to notify the member of the failure.

The failure email includes a "Why this happened" section explaining the specific reason — for example, "Insufficient funds in the account" or "Your card has expired." This is intended to help you fix the underlying issue quickly. See What to Do When a Payment Fails for details and next steps.

Can I download a receipt or invoice for a dues payment?

Yes. Paid dues entries in your payment history always have a receipt.

Stripe-backed payments open the Stripe invoice or receipt document in a new tab.
Board-recorded manual payments open a Fourplex-generated receipt built from the payment record.

If an older payment does not have a Stripe invoice artifact, Fourplex shows the generated receipt instead.