Setting Up Billing — Fourplex Help

What are the two types of billing in Fourplex?

There are two separate billing concepts:

Fourplex subscription — the HOA's monthly or annual SaaS plan. This is what your HOA pays to use Fourplex. It's billed to a card on file and managed in Billing → Subscription.
HOA dues collection — collecting monthly dues from your unit owners through Stripe Connect. This requires connecting a bank account so Fourplex can deposit payments directly to the HOA.

These are independent. You can manage your Fourplex subscription without setting up dues collection, and vice versa.

How do I connect a bank account to collect dues?

Only the President or Treasurer can do this.

Go to Billing in the sidebar.
Click Setup or Connect Bank Account.
You'll be redirected to Stripe's hosted onboarding flow.
Follow Stripe's prompts to enter your business information, bank account details, and identity verification info.
When complete, you'll be returned to Fourplex. The connection status will update to show your account is active.

Once the bank account is connected, you can configure dues amounts and enable online payments for members.

What information does Stripe ask for during onboarding?

Stripe collects the following to comply with financial regulations:

Business name and address — your HOA's legal name and mailing address
Tax ID — either an EIN (for HOAs with one) or the last 4 digits of the account holder's SSN
Bank account details — routing number and account number for the HOA's bank account

Fourplex does not store any of this information. It goes directly to Stripe and is managed through Stripe's platform.

How does bank account verification work?

After you enter your bank account details, Stripe may send two small micro-deposits (each under $1.00) to verify the account is real and accessible. This typically takes 1–3 business days.

Once the deposits appear in your bank account, return to Stripe's dashboard (linked from Billing → Setup) and confirm the amounts. After verification, Stripe enables payouts to your account.

Some bank accounts are verified instantly through Stripe's bank login flow and don't require micro-deposits.

What happens right after I click Submit?

Stripe will show "information submitted" inside the form, and Step 2 of the setup checklist will change from In progress to Verifying. You don't need to take any further action — the page automatically updates the moment Stripe enables payouts on your account.

If you refresh the page during verification, you'll continue to see the Verifying card; you won't be asked to re-enter the information you already submitted.

How do I configure dues amounts and due dates?

After Stripe Connect is set up:

Go to Billing → Dues.
Set the default monthly dues amount per unit.
Set the due date — the day of the month dues are due (for example, the 1st or the 15th).
Optionally set a grace period — the number of days after the due date before a member is considered delinquent.

If individual units have different amounts (for example, different square footage), you can set per-unit overrides from the same screen. Each unit can have its own amount instead of the default.

Can I set different dues amounts for different units?

Yes. After configuring the default amount in Billing → Dues, you can set a per-unit override for any unit that should have a different amount. The override applies to that unit going forward. Units without an override use the default amount.

What payment methods can members use?

Members can pay dues using:

ACH bank transfer — lower processing fees, recommended for regular monthly payments
Credit or debit card — higher processing fees but immediately available

Members choose their payment method when paying or setting up autopay.

What are the transaction fees?

Stripe charges standard processing fees, which vary by payment method. ACH transfers cost less than card payments.

Fourplex does not charge additional transaction fees on top of Stripe's fees.

Do I have to set up dues collection right away?

No. Setting up the Stripe bank account connection is optional during initial onboarding. You can skip it and return to it later from Billing → Setup. Members won't see payment options until dues collection is enabled.

How do I lift trial limits early?

If your HOA is still on the free trial, the President or Treasurer can start paid billing before the 14-day trial ends.

Go to Settings → Organization.
In the Subscription section, click Upgrade now.
If no payment method is on file yet, add one first.
Review the confirmation dialog carefully. It shows your plan, billing cadence, the amount charged today, any active discount, and the next renewal date.
Confirm Start paid plan now.

Important:

Adding a payment method by itself does not start billing.
Paid billing starts only after the final confirmation step.
Trial limits lift immediately after the upgrade is confirmed.

Trial-limit banners in places like Inbox and Announcements link back to this same subscription section so you can complete the upgrade from one place.

Unit limits and your plan

Your plan includes a maximum number of active units. When you reach that limit, adding a new unit will show a plan-limit screen with your current plan details and a link to upgrade. See Adding units for details on what happens when you hit the cap and how archiving units can free up capacity.