Maintenance Requests

Maintenance requests let any member report issues with HOA common areas that need the board's attention. This article covers how to submit a request, how it is tracked, and what the board can do with it.

What kinds of issues belong in a maintenance request?

Maintenance requests are for problems with HOA common areas and shared property, such as:

• Landscaping (overgrown areas, dead plants, irrigation issues)
• Parking lot damage or drainage problems
• Exterior lighting outages
• Shared amenity repairs (mailboxes, gates, trash enclosures)
• Plumbing or electrical issues in common areas

Maintenance requests are not for issues inside your own unit. Problems limited to your private space should be handled directly with your own contractor.

How to submit a maintenance request

1. Go to Maintenance and click New Request.
2. Select the category that best describes the issue (Landscaping, Plumbing, Electrical, General, etc.).
3. Enter a brief title and a description of the problem. Be specific about the location and what you observed.
4. Optionally attach photos. Photos help the board assess the issue and prioritize the work.
5. Click Submit. Board members are notified by email.

What happens after I submit?

Board members receive an email notification when a new request comes in. They review it and update the status as they work through it. You can track the status of your request at any time by going to Maintenance and selecting it from the list.

What are the status stages?

• Submitted — the request has been received and is waiting for board review
• Under Review — the board has seen the request and is assessing it
• In Progress — work has been scheduled or started
• Resolved — the issue has been addressed

The board can also add notes at any stage to explain what is being done or why a request is on hold.

How do I check the status of my request?

Go to Maintenance. Your submitted requests are listed with their current status. Click any request to see the full timeline including status changes and any notes the board has added.

What can board members do with a request?

Board members can:

• Update the status as work progresses
• Add notes explaining actions taken or next steps
• Mark a request Resolved when the issue is fixed

Board members see all requests submitted by any member. Regular members only see their own.

Does Fourplex manage contractors or work orders?

No. Fourplex tracks the request lifecycle from submission to resolution, but vendor coordination — finding a contractor, scheduling work, and paying invoices — happens outside the app. The board uses the request status and notes to keep members informed of progress.