Inbox

What is the HOA Inbox?

The Inbox is a shared email account for your HOA. Every HOA on Fourplex gets a dedicated email address at <your-slug>@hoamail.app (for example, your-hoa@hoamail.app). Emails sent to that address appear in the Inbox for board members to read and act on.

Who can access the Inbox?

Only board members — President, Treasurer, and Secretary — can see the Inbox. Regular members (owners) do not have access and will not see it in their navigation.

How is the HOA email address set up?

The President configures the HOA's email slug during onboarding. The slug must be 3–40 characters, using only letters, numbers, and hyphens. Once set, it becomes the HOA's permanent email address (e.g., my-hoa@hoamail.app).

To change the slug later, open the Inbox settings page by clicking the gear icon next to the New Email button in the Inbox. The old slug will continue to receive email for a period before being released.

How do I read an email?

Click any message in the Inbox list to open it. Each board member has their own read/unread state — marking a message as read for yourself does not affect other board members' unread indicators.

Attachments appear at the bottom of the email detail view. Click an attachment to view it inline or download it.

How do I reply to an email?

Open the email you want to reply to and click Reply on the email detail page. Your reply is sent from the HOA's Fourplex email address, not your personal email. The recipient sees the HOA address as the sender.

How do I send a new email?

Board members can send emails from the HOA address without waiting for an inbound message first. Click New Email in the Inbox to open the compose panel.

Use the To field for the main recipients. To add an outside recipient, type an email address and press Enter. To add HOA contacts, click Contacts and choose All Members, All Board Members, a unit, or a specific resident. You can also show Cc or Bcc and add recipients there.

Fourplex removes duplicate recipients automatically before sending, so the same person will only receive one copy.

What is Forward to All?

Forward to All sends an inbound email to each board member's personal email address. Open the email and click Forward to All. This is useful when you want to make sure all board members see a specific message outside of Fourplex, without manually forwarding to each person.

How does email forwarding to my personal inbox work?

Each board member can choose to have inbound HOA emails automatically forwarded to their personal email. To toggle this, click the gear icon next to New Email to open Inbox settings, then enable or disable the forwarding option. This setting is per-person — one board member turning it on does not affect the others.

When forwarding is on, a copy of every inbound email arrives in your personal inbox as it comes in. You can still view and manage all emails in the Fourplex Inbox regardless of this setting.

How do I mark an email as spam?

Open the email and click Mark as spam. This blocks all future emails from that sender address for your HOA. Spam-marked emails will no longer appear in your Inbox. This action applies organization-wide — it affects all board members, not just you.

How do I manage blocked senders?

You can view and manage all blocked senders from Inbox settings (gear icon next to New Email).

To block a sender before they email you, type their full email address into the input field and click Block. Blocking is by exact email address — for example, contractor@example.com. If that address is already blocked, adding it again has no effect.

To unblock a sender, find their address in the blocked senders list and click the X button next to their entry. Future emails from that address will appear in your Inbox again.

What file types can be attached to emails?

Fourplex displays attachments sent to your HOA inbox. Common file types — PDF, images, Word documents — can be viewed inline or downloaded. There is no size limit enforced on inbound attachments, but very large files may take longer to load.