Choosing which email notifications you get

Fourplex sends two kinds of email: essential emails you always receive, and optional emails you can turn on or off. You control the optional ones from Your Profile, grouped into simple categories so you can find them quickly.

How to change your notifications

1. Open Your Profile (board members: the avatar menu → Profile; residents: the portal Profile tab).
2. Scroll to the Email notifications card.
3. Flip any switch on or off. Your choice saves immediately — there's no separate Save button.

The categories you see depend on your role and which features your HOA uses. For example, maintenance or water-billing toggles only appear if your community has those features turned on. Board members in communities with Compliance enabled also see a Compliance reminders switch for deadline emails about obligations, board terms, and insurance.

Below that card is Emails from Fourplex — optional product updates and company news from hello@getfourplex.com. Those switches do not change HOA, billing, or security/account email. You can also unsubscribe from a topic or from all Fourplex news using the link in a product email.

Official notices by email

Some notices, like the formal notice of an upcoming meeting, are official. Your HOA's rules and state law can require your consent before the HOA sends them to you by email. Without your consent, the board may send them by physical mail instead.

Residents give or withdraw consent in the portal:

1. Open the portal Profile tab.
2. Find the Official notices card.
3. Click I consent to electronic notices. The card then shows the date you consented, and the board sees the same date on your member record.
4. To stop, click Withdraw consent on the same card. Official notice emails stop with the next notice the board sends.

If you belong to more than one HOA, consent is separate for each one. Switch to an HOA in the portal to change consent for that HOA only.

Board members give or withdraw their own consent from their member card in Members.

Which emails are always sent?

Some emails are too important to turn off, so they have no switch:

• Payment receipts, invoices, and payment-failure notices for your own account
• Sign-in codes and security messages
• Legally required notices that your HOA sends by email (see Official notices by email below)
• Decisions you specifically requested (like an architectural review outcome)

Common questions

Will turning something off affect other people in my HOA?

No. Notification preferences are personal — they only change what you receive.

I turned something off but still got that email. Why?

A few emails look like reminders but are essential (for example, a formal delinquency notice from the board). Those always send. Everything with a switch in Your Profile respects your choice.

I don't see a toggle I expected.

That category is either not enabled for your HOA, or the notification is essential and can't be turned off.