New: records-request deadline tracking
Owner records requests now start a clock the day they arrive — with reminders before the statutory deadline, not after.
Boards are legally required to respond to owner records requests within a defined window. In practice, those requests often arrived by email, got mentally filed as "need to handle this," and resurfaced only when an owner followed up — sometimes after the deadline had already passed.
That is an uncomfortable position for a board to be in. Today, we're shipping a fix.
A deadline that nobody is tracking is a deadline that will eventually be missed.
What changed
When you log a records request in Fourplex, the system now automatically attaches a response deadline — the day the request arrived plus the response window — so the clock starts the moment the request is recorded rather than whenever someone remembers it.
From there, Fourplex sends reminders before the due date, not after. You get a heads-up with enough runway to actually gather the documents, review what's responsive, and get them to the requesting owner in time.
When you send the records, mark the request fulfilled. The clock stops, the reminder thread closes, and you have a timestamped record of when the request arrived and when it was resolved.
A practical tip: treat the reminder as your real deadline, not the legal one — start gathering documents the day the request comes in, so a slow vendor or a missing file never pushes you past the statutory window.
How to use it
The flow is straightforward:
- Log the request — capture the date it arrived, the requesting owner, and what they asked for.
- Due date is set automatically — derived from the arrival date and the response window, no manual math required.
- Reminders fire ahead of the deadline — you receive them with enough lead time to act.
- Mark fulfilled when delivered — closes the request and records the completion date.
You can log requests from the inbox or from the member record directly. Both paths start the same clock.
What this means for your board
The main change is that records requests are no longer easy to lose. They live in one place, they have a due date attached from day one, and the system nudges you before the window closes rather than leaving you to remember on your own.
For boards that receive occasional requests, this is a low-friction backstop. For boards that receive them more frequently — particularly during ownership transitions or disputes — it's a meaningful upgrade to how you manage a legally sensitive workflow.
Records-request tracking is available to all boards today. Log your next request as it arrives and let the reminders carry the deadline for you.
Your community, simplified.
Be the first to know when Fourplex opens. Coming soon to small, self-managed HOAs.